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Lyftyng Shipping and Returns Policy

Last Updated: September 1, 2024

Welcome to Lyftyng. We aim to ensure that our customers have a smooth and pleasant experience with Lyftyng products and services. Our shipping and returns policies are designed to meet your needs, although they may vary by country.

Shipping

Once an order is successfully placed and payment is confirmed, Lyftyng typically ships the items on the next business day, provided the products are in stock. For items not currently available, customers may place backorders, and a notification will be sent regarding the out-of-stock product. Any in-stock items included in the same order will be shipped immediately, while backordered products will be dispatched within 24 hours of their arrival at a Lyftyng warehouse.

We only use reputable shipping carriers like USPS, DHL, and UPS. While delivery can take up to two weeks, most orders arrive within 3-5 business days. A tracking number will be generated once your order has been processed for shipment, and you can access this information in your Lyftyng account. If you have any questions about your order, please reach out to Customer Service.

Product Returns

Should you need to return a product to Lyftyng, the following procedures must be followed:

1. Contact Customer Service: Please email us at support@lyftyng.com to initiate a return.
2. Return Approval Required: All returns must be pre-approved by Lyftyng's Support Team. Unauthorized returns will not be accepted. Customers are responsible for pre-paying all shipping fees. If we receive a return without prior approval, the package will be sent back to you at your expense.
3. Return Addresses: The return address varies depending on the country. Please contact Customer Service to obtain the correct return address.
4. Shipping Recommendations: We recommend using a shipping service with tracking and insurance, as the customer assumes responsibility for the product during return shipping. If the returned item is lost or damaged, it is the customer’s responsibility to follow up with the carrier, and no refund will be issued if the product is not received by Lyftyng.
5. Promotional Products: If you return an item that qualified you for a free promotional product, the free item(s) must also be returned. If not, the value of the promotional item(s) will be deducted from your refund. If only the promotional item is returned, Lyftyng will consider it as the returned product, and no further refund will be issued.
6. Condition of Returned Products: Returned items must be unused, unopened, and in the same condition in which they were received, with at least three months remaining before expiration.
7. Opened Products: If returning an opened product, all unused portions must be returned in the original packaging. Even if a product has been fully consumed, the packaging (e.g., canister or packet) must still be returned.
8. Refund Method: Refunds will be processed back to the original payment method used for the purchase.

Abuse of the return policy may lead to account termination and possible legal action by Lyftyng to recover any losses.

Order Cancellation and Product Satisfaction Guarantee

We offer both an Order Cancellation policy and a Satisfaction Guarantee, which are detailed below.

Order Cancellation

You may cancel an order at any time before midnight on the third business day after the purchase date without incurring any penalty.

To cancel an order, log into your Lyftyng account or send a written, signed notice of cancellation (which can be the Sales Invoice or a separate document) to Lyftyng.

If you have already received the product by the time of cancellation, you must return it following our return policy guidelines. If the product is not returned, you may still be responsible for the original transaction.

The returned product must be in its original, resalable condition, meaning unopened, unused, and with at least three months before expiration.

Lyftyng will issue a refund within ten (10) business days after receiving both your cancellation request and the returned items.

Satisfaction Guarantee

Lyftyng is committed to offering high-quality products. If you are unsatisfied with your purchase, we offer a 30-day, 100% satisfaction guarantee (excluding shipping costs).

This guarantee applies to the first product order placed by a customer, and the return must be initiated within 30 days of the product's shipping date. Once approved, Lyftyng will provide a Return Merchandise Authorization (RMA) number and instructions on how to return the product.

To qualify for a refund under the Satisfaction Guarantee, customers must return the unused portion of the product in the original packaging. Customers are responsible for covering the cost of return shipping. Additionally, the following items must be included with the return:

1. A signed and dated letter explaining the reason for the return.
2. The unused portion of the product in its original container.
3. A copy of the original order invoice, clearly marked with the RMA number.
4. The RMA number must also be prominently displayed on the outside of the return package.

Once Lyftyng receives the return and verifies compliance with the return policies, a refund will be processed, minus the original shipping costs, back to the payment method used for the purchase.